Overview

Stakeholder satisfaction is important because it influences the choices those stakeholders make about their involvement in an organization. Stakeholders include anyone that an organization affects with its actions, including investors, business partners, employees and consumers.

When making decisions within a business, it's important to consider how those choices influence people who support that organization. Keeping stakeholders satisfied builds trusting relationships and lasting support for the company's decisions, making it easier to develop long-term strategies and work as a team with the organization's employees, investors and customers. Learning what behaviours contribute to stakeholder satisfaction can help you be proactive about your leadership decisions and establish a meaningful community with your business partners.

Outcome & Benefits

COAE's Stakeholder satisfaction assessment is a third-party assessment that helps the organizations draw out a strategic plan to enhance the satisfaction levels and obtain cooperation.

  • Gaining Financial Support
  • Building a dedicated team
  • Establishing a positive reputation
  • Earning honest feedback
  • Developing mutual respect
  • Taking informed decisions based on data analysis

Stakeholders/Beneficiaries

Process

01
Identify your primary stakeholders
02
Determining contact methods
03
Discover what they enjoy/ expect
04
Ask for areas of improvement
05
Use rating systems
06
Share information widely
07
Choose ideas to implement
08
Build stakeholder focus group
09
Advertise your methodologies and changes
10
Maintain your relationships
11
Compare your feedback to other metrics

300

Finished Sessions

8000

Learners Enrolled

30

Countries covered

100

Satisfaction Rate

What our clients have to say

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